Updated - December 31^st, 2019

This privacy policy applies between you, the User of this Website and FM Publications Limited, the owner and provider of this Website. FM Publications Limited takes the privacy of your information very seriously.

This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://fsm-online.co.uk/contact-us/about/terms

Please read this privacy policy carefully.

Definitions and interpretation

 1. In this privacy policy, the following definitions are used:

 2. In this privacy policy, unless the context requires a different interpretation:

 a. the singular includes the plural and vice versa;

 b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

 c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

 d. "including" is understood to mean "including without limitation";

 e. reference to any statutory provision includes any modification or amendment of it;

 f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

 3. This privacy policy applies only to the actions of FM Publications Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

 4. For purposes of the applicable Data Protection Laws, FM Publications Limited is the "data controller". This means that FM Publications Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

 5. We may collect the following Data, which includes personal Data, from you:

 a. name;

 b. job title;

 c. contact Information such as email addresses and telephone numbers;

 d. in each case, in accordance with this privacy policy.

How we collect Data

 6. We collect Data in the following ways:

 a. data is given to us by you; and

 b. data is collected automatically.

Data that is given to us by you

 7. FM Publications Limited will collect your Data in a number of ways, for example:

 a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

 b. when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

Data that is collected automatically

 8. To the extent that you access the Website, we will collect your Data automatically, for example:

 a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 a. internal record keeping;

 b. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

 11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

 a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

 b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

 c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Keeping Data secure

 12. We will use technical and organisational measures to safeguard your Data, for example:

 a. access to your account is controlled by a password and a user name that is unique to you.

 b. we store your Data on secure servers.

 13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

 14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

 15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

 16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

 17. You have the following rights in relation to your Data:

 a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

 b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

 c. Right to erase - the right to request that we delete or remove your Data from our systems.

 d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

 e. Right to data portability - the right to request that we move, copy or transfer your Data.

 f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

 18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

 19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

 20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

 21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

 22. FM Publications Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of FM Publications Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 23. We may also disclose Data to a prospective purchaser of our business or any part of it.

 24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

 25. This Website may place and access certain Cookies on your computer. FM Publications Limited uses Cookies to improve your experience of using the Website. FM Publications Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling FM Publications Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 28. You can find a list of Cookies that we use in the Cookies Schedule.

 29. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

 30. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

 31. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 32. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

 33. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

 34. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

 35. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 36. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

 37. FM Publications Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact FM Publications Limited by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

This site uses Google Analytics. This service uses “cookies”, which are small text files placed on your computer or mobile device to help us understand user demographics, interests and website usage. This data is transmitted to and stored on Google’s servers in the United States. The data collected will not include any information that personally identifies you. We use Google Analytics’ IP Anonymization feature – this means that the last few digits of your IP address are hidden, in order that you and your exact location cannot be identified. Only in exceptional cases is the full IP address transferred. Google says that it does not merge the data collected in the context of remarketing with your personal data, which may be stored by Google. Our business has a legitimate interest in analysing user behaviour to optimize both our website and its advertising. If you wish to opt-out of any or all of Google Analytics’ cookies, you can do so using the browser add-on available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This site uses Google Ads Remarketing service. This uses a cookie to record your visit to our website, and uses this information to potentially display our adverts to you on 3rd-party websites that you visit in future. This data is transmitted to and stored on Google’s servers in the United States. The data collected will not include any information that personally identifies you. These cookies expire after a maximum of 90 days. Our business has a legitimate interest in analysing user behaviour to optimize both our website and its advertising. If you wish to prevent these remarketing adverts, you can do so using Google’s Ad Settings feature at the following link: http://www.google.com/settings/Ads Setting

This site also uses Google Ads Conversion tracking. This cookie records whether you have purchased any of our products after clicking one of our adverts placed on 3rd-party websites through to our website. We use this service in order to refine and measure the success of our advertising campaigns on 3rd-party websites. These cookies expire after a maximum of 90 days. This data is transmitted to and stored on Google’s servers in the United States. The data collected will not include any information that personally identifies you. Our business has a legitimate interest in analysing user behaviour to optimize both our website and its advertising.

For more information on the information Google collects and why, you can read their privacy policy at the following link: https://policies.google.com/privacy?hl=en

You can prevent cookies from being placed on your computer or device by blocking cookies in your web browser’s settings. You can also delete cookies that have already been placed. You can also prevent them by disabling JavaScript in your browser’s settings.

Delete and manage cookies in Chrome, Chrome for Android and Chrome for iPhone and iPad: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Delete and manage cookies in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Delete and manage cookies in Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Manage cookies that are stored in Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Delete cookies that are stored in Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Delete and manage cookies in Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Delete and manage cookies in Safari IOS: https://support.apple.com/en-gb/HT201265

1. Purpose

This section represents our policy for responding to Subject Access Requests (SARs) under the General Data Protection Regulations (GDPR).

2. What is an SAR?

SAR represents a formal request from an individual obligating us to assess all of the personal data we hold and collate which is relevant to the requester. This is a fundamental right of the GDPR.

Giving individuals a right to obtain:

· Confirmation that their personal data is being accessed
· Access to that personal data being held.
· Any other information which would be of assistance.

3. How to submit a SAR

A SAR is a written request for personal information (known as personal data) held about an individual. Generally, individuals have the right to see what personal information is held about them and they are entitled to be given a description of the information, what it is/was used for and who it may have been shared with. However, this right is subject to certain exemptions that are set out in the GDPR.

4.  What do we do when we receive a SAR?

The first step is to ensure the identity of the requester, which we will confirm by asking for two forms of identity, one of which must be photographic (driver’s licence, passport, bus pass etc.) and one which must confirm the requester’s home address. Once received and identification is validated the process of gathering any data held will begin. Once we have enough information from a requester to identify any relevant records we will collate all the detail we hold. If we feel we need more information from the requester we will contact them promptly asking for this.

Once we have completed the data gathering a permanent copy of the relevant data will be forwarded to the requester, usually via the method they submitted their original request.

5. What is personal data?

The Information Commissioner’s Office (ICO) describes data as information which: Personal data means data which relate to a living individual who can be identified –

(a)  From those data, or
(b)  From those data and other information which is in the possession of, or is likely to come into the possession of, the data controller, and includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual.

Sensitive personal data means personal data consisting of information as to –

(a) The racial or ethnic origin of the data subject,
(b) His/her political opinions,
(c)  His/her religious beliefs or other beliefs of a similar nature,
(d)  Whether he/she is a member of a trade union (within the meaning of the Trade Union and Labour Relations (Consolidation) Act 1992),
(e)  His/her physical or mental health or condition,
(f)  His/her sexual life,
(g)  The commission or alleged commission by him/her of any offence, or
(h)  Any proceedings for any offence committed or alleged to have been committed by him/her, the disposal of such proceedings or the sentence of any court in such proceedings.

Taken from the actual legislative document representing the GDPR personal data is defined as:

· ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Any information which falls under any of the above headings will be deemed relevant when handling a SAR.

6.  Can we charge a fee?

Previously under the DPA a fee of £10 could be charged. However, the GDPR have removed this fee and we will provide a copy of the information free of charge. However, a ‘reasonable fee’ can be charged in instances where a request is deemed manifestly unfounded or excessive, particularly if it is repetitive. The fee will be based on the administrative cost of providing the information

Where requests are manifestly unfounded, excessive or repetitive we are entitled to charge a reasonable fee in respect of providing the information; or we can refuse to respond. Where a request is refused an explanation of why must be provided to the requester alongside information detailing their right to complain to the supervisory authority (the ICO).

7. What is the timeframe for responding to SARs?

The response deadline has been reduced under the GDPR which stipulates that information must be provided without delay and at the latest within one month of receiving a request. However, there is scope to extend the response deadline by an additional two months when handling particularly complex or numerous requests. In such instances contact will be made with the requester explaining why the extension is necessary.

8.  What about personal data held by credit reference agencies?

If we receive a request for information contained within a credit reference file we must inform the requester that we are unable to comply with their request and provide them with contact details for the credit reference agencies we use.

9. Complaints

If you are dissatisfied with our response you can complain to the Information Commissioner's Office via the following:

Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745

10. Address details to submit a SAR

FAO: Data Protection Officer

FM Publications Limited

Bury Business Lodge

Europa House

Barcroft Street

Bury

BL9 5BT